Returns & Refunds Policy/Disclaimer

At American Mobile Home Supply we want our customers to have Good Service, Good Prices…It’s the American Way!  We want you, our customer, to be completely satisfied with your purchase.  If for some reason you are not satisfied you may return the merchandise within 30 days of receipt.

No merchandise is to be returned to our stores without prior authorization.  Should you need to return a product please contact us for a Return Merchandise Authorization (RMA) form.  You will be issued an RMA number and instructions for returning the product.  Any item being returned must be in new undamaged condition, in original unopened packaging with any and all accessories paperwork and manuals included.  Returns are to be shipped prepaid by the buyer.  All returns must be received within 30 days of receipt.  All returns will be charged a 20% restocking fee.

Any part (door, window, etc.)  that was shipped Freight being return because customer order wrong part, customer will be responsible for return freight. All items must be returned within 30 days.

We are unable to accept returns or issue refunds for the following products:

Electrical items, HVAC equipment (including furnaces, AC’s Heat Pumps, Gas packs, Evaporator coils, replacement parts) screen kits, window glazing, pre-cut or cut-to-size products, Special Order products, doors, windows, damaged, opened, installed parts or products without original packaging

If merchandise is being returned due to an error in shipping, please contact us within 10 days of receipt for a Return Merchandise Authorization number.  Please have your invoice when you call.  DO NOT INSTALL PART – INSTALLED PARTS CANNOT BE RETURNED.  You will have the option to return the product and receive a refund or have us ship the correct product with no return or replacement shipping charges.

You must inspect all packages for damage.  If the package is damaged do not sign the release, refuse the damaged package and call us.  Concealed damage must be reported to us within 5 days of package receipt date.  If product is damaged do not install – we cannot replace damaged merchandise if it has been installed.


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