Shipping Policy
At American Mobile Home Supply we want you to get your products as quickly as possible. We ship our products via USPS, UPS and LTL Freight Carriers (large trucks).
Shipping and handling costs vary depending on size weight and location of delivery. Shipping and handling cost will be shown in your cart prior to check out. Occasionally our online calculators return inaccurate information. We make every effort to avoid this but it does happen occasionally. Should you feel you are seeing an inaccurate shipping quote please feel free to call or email us and we will verify it for you. We will contact you as well if we see that it has calculated incorrectly when we receive your order. Please note that there are size requirements for all carriers.
Our smaller items will ship via USPS or UPS and products/orders may be combined to help alleviate shipping costs. We also reserve the right to ship items via different carriers than are selected . Our goal is to get your order to you as quickly and safely as possible and occasionally that means we can ship it faster and safer via another carrier. If you know there is a carrier that will not deliver to your address please be sure to notate so on your order so we will know not to select that carrier.
Our larger items (doors, bathtubs, furnaces, etc.) are shipped via LTL freight. Vinyl siding and vinyl skirting shipped in full length is also required to ship via LTL due to its length. **Vinyl can be cut for a minimal fee which would allow it to ship via UPS and will need to be manually quoted by our Internet Sales Department (please note all sales are final on cut vinyl)**. Freight delivery is curbside delivery, which means you may need to arrange for help moving your delivery inside. The freight company will do its best to deliver the products as expected however there are issues beyond their control. It will be up to the customer to arrange delivery with the freight company should there be an issue hindering the delivery (usually due to location and or space for the truck). We make every effort to package your order properly so that it arrives to you safely. We also understand that unfortunately accidents do happen in transit. Please be sure to inspect all packages for damage prior to accepting delivery. ANY DAMAGE MUST BE NOTED ON THE CARRIERS ACCEPTANCE FORM.
For faster delivery times, we may ship from different locations, and you may receive multiple packages. There will be no additional shipping charges. You also may not receive tracking information if we ship direct from a manufacturer or vendor.
Please note:
Shipping times quoted at checkout are TRANSIT TIMES ONLY. This is how long the carrier is estimating it will take to arrive at your delivery address once they receive the shipment from us. Most shipments are packaged and leave our warehouse within 1-7 business days depending on product availability, order load and carrier availability. **CURRENTLY DUE TO COVID-19 AND MANY FACTORS BEYOND OUR CONTROL OUR PROCESSING A PACKAGING TIMES ARE LONGER THAN NORMAL (CURRENTLY AVERAGING 20 BUSINESS DAYS). Larger items such as doors, windows, tubs, large or palletized orders etc can take 7-10 business days to be properly packaged for shipment. If we see that there could be a possibility of a delay longer than these times we typically try to contact the customer to advise of the delay. Once we have your order packaged and ready to be picked up by the carrier we will send an email with your tracking information. For residential delivery of freight items: Once the carrier gets your package to the terminal closest to you they will contact you to set an appointment to ensure someone will be home to inspect and sign for the delivery. Please be sure to inspect all packages for damage prior to accepting delivery. ANY DAMAGE MUST BE NOTED ON THE CARRIERS ACCEPTANCE FORM.
Internet Sales Department hours are Monday – Friday 9:00am-4pm
Damaged Merchandise
We make every effort in our packaging and handling to insure your order arrives to you undamaged. The merchandise is inspected by multiple persons prior to packaging to verify it is in good condition when it leaves our warehouse with the carrier. It is the responsibility of the carrier to deliver your order to you in the same condition. It is very important that you do not accept damaged or missing products (always look at the number of boxes being delivered) unless notated on the carriers delivery receipt. Once you have signed the release, you have accepted the goods “in good condition except as noted”. It is possible for damage to be concealed which is why it is very important to notate ANY damage to the packaging. In either case, be it damage or shortage, please be sure that if you accept delivery, the damage is notated. If product is damaged do not install – we cannot replace damaged merchandise if it has been installed. If the damage is visible and definite, we would suggest refusing the shipment. Your next step should be to call our Internet Sales Department at 800-368-6208 as soon as possible. Damage and or shortage must be reported to us within 5 days of package receipt date. We may ask for images of the box and packaging as well as the product showing the damage, these are required in order to file a claim.
Disclosure
Shipping charges are calculated in real time based upon current rates by the carriers. Rates may change from time to time due to fuel surcharges and rate increases by the carriers.
Change or Cancel an Order
At American Mobile Home Supply we are dedicated to processing your orders quickly. We do understand that there are occasions when an order needs to be changed and or canceled. We do have a small time frame in which you may change or cancel an order. During processing time it may be possible to change or cancel your order, but once the order moves to our shipping process, it cannot be changed or canceled. Special order products cannot be changed or canceled once the product has been ordered from the manufacturer. If you do need to make changes to your order, within the allowable time frame, please call our Internet Sales Department at 800-368-6208 Monday – Friday 9:00am – 4:00pm EST. **ORDERS CANCELLED AFTER SHIPMENT WILL STILL BE CHARGED ORIGINAL SHIPPING COST AND RETURN SHIPPING COST (we are charged by the carrier once the shipment is picked up and they charge us also to return it)**
If the order cannot be canceled, you may be able to return the merchandise. Please see our Return Policy.
Returns & Refunds Policy/Disclaimer
At American Mobile Home Supply we want our customers to have Good Service, Good Prices…It’s the American Way! We want you, our customer, to be completely satisfied with your purchase. If for some reason you are not satisfied you may return the merchandise within 30 days of receipt. (installed or used parts are not returnable)
No merchandise is to be returned to our stores without prior authorization. Should you need to return a product please contact us for a Return Merchandise Authorization (RMA) form. You will be issued an RMA number and instructions for returning the product. Any item being returned must be in new undamaged condition, in original unopened packaging with any and all accessories paperwork and manuals included. Returns are to be shipped prepaid by the buyer. All returns must be received within 30 days of receipt. All returns will be charged a 15% restocking fee and initial shipping charges will not be refunded.
We are unable to accept returns or issue refunds for the following products:
Electrical items, HVAC equipment (including furnaces, AC’s Heat Pumps, Gas packs, Evaporator coils, replacement parts) screen kits, window glazing, pre-cut or cut-to-size products, Special Order products, doors, windows, damaged, opened, installed, used or products without original packaging
If merchandise is being returned due to an error in shipping, please contact us within 10 days of receipt for a Return Merchandise Authorization number. Please have your invoice when you call. You will have the option to return the product and receive a refund or have us ship the correct product with no return or replacement shipping charges. Do not use or install the incorrect item, once an item is installed or used it is not returnable.
When Placing/Calling About an Order
Please use our part numbers (sku numbers) and descriptions to avoid mistakes and errors in shipping. If you don’t see what you want on our website, please call, we may have what you need.
Special Merchandise Orders
We do not stock everything that is shown on our website. As a service to our customers, we offer certain merchandise as “Special Order” items. These items cannot be returned or cancelled.
Back Orders
We do not stock everything that is shown on our website. If your order contains an item that is out of stock (not special order) we will notify you and give an estimated time of arrival. If this estimate suits your needs we will continue with the order, if it does not you will have the option to cancel the order for that item.
Prices
All prices are subject to change without notice. Merchandise will be billed at the price in effect at the time of the order or shipment.
About Our Website
American Mobile Home Supply, Inc has made a diligent effort to illustrate and describe the products on the website accurately. However, such illustrations and descriptions are for the sole purpose of identification. We reserve the right to make changes in brand names, materials or colors without notification. We assume no liability for typographical or photographic errors and extend no warranties beyond that given by the manufacturer, unless specifically stated in writing.
It is practically impossible to list all of the products that we have in stock on our website. We are constantly adding new products and deleting obsolete products. If the item you need is not shown on the website, we may still have it or we may have an adequate substitute. Please feel free to call us with your questions.
Warranties
All items sold are subject solely to the manufacturers’ warranties. If the situation arises that your item is deemed defective by us or the manufacturer a replacement will be sent to you. Additional shipping charges will apply.
